Política de reembolso
Return & Refund Policy
At Elite Steps, customer satisfaction is our priority. We want you to feel confident every time you shop with us.
Returns
We accept returns within 30 days after your order has been delivered.
To be eligible for a return:
- The item must be unused, unworn, and in its original condition.
- All original tags and packaging must be included.
- Items showing signs of use, damage, or alteration may not qualify for a refund.
To start a return request, please contact our support team with your order number.
Refunds
Once your return is received and inspected, we will notify you about the approval status of your refund.
If approved, your refund will be processed back to your original payment method.
Please allow your bank or payment provider some time to process the refund.
Damaged or Incorrect Items
Please inspect your order upon arrival.
If you receive a damaged, defective, or incorrect item, contact us immediately so we can review the issue and make it right.
Exchanges
Need another size or style?
The fastest way is to contact our support team, and we will guide you through the exchange process.
Shipping Costs
Original shipping fees are non-refundable.
Return shipping costs may be the responsibility of the customer unless the item arrives damaged or incorrect.
Contact Us
For any questions regarding returns or refunds, please contact: